Frequently Asked Questions
PRYME software and data stored on your server(s) and utilization of your information technology or PRYME software runs in a secure private cloud hosting environment that utilizes the industry’s latest “security best practices”. By selecting this Software as a Service (SaaS) option, Merydyan and our private secure cloud hosting partner ISCorp will provide unlimited data storage and a disaster recovery plan with a 99.95% uptime guarantee. We handle all aspects of the installation, upgrade and 24/7/365 US based support for you and your applicants.
Yes, the data migration is included as Professional Services for our implementations.
Yes, we encourage the integration of our Client’s preferred software vendors to be accessed within our PRYME software. Merydyan will provide recommendations for our preferred integrated partners upon request.
If the PRYME software is hosted on your server(s), 45 to 60 days from contract execution. Based upon Client and their Information Technology being prepared for the implementation deliverables and identified timelines to include; server(s) purchased and configured, infrastructure is set up and the custom workflow requirements for going paperless can be articulated by the Client to Merydyan’s project manager. If the PRYME software is hosted off premise at ISCorp, our Private Secure Cloud Hosting Facility, 30 to 45 days from contract execution. Providing that the custom workflow requirements for going paperless can be articulated by the Client to Merydyan’s project manager. Merydyan recommends Bo-Co-Pa & Associates to work with Clients on writing procedures and processes for going paperless.
Yes, we have one support plan and that is to provide service and support 24/7/365 to our Clients.
We schedule quarterly releases consisting of three (3) minor and one (1) major annually. There will be occasions as new software services and features are designed, developed, tested and released. We will make our best efforts to make these enhancements available to our Client base for a release, outside of our identified release schedule.